chamilo-lms2/plugin/ticket/database.php

<?php
/* For licensing terms, see /license.txt */

/**
 * Contains the SQL for the tickets management plugin database structure
 */

$objPlugin = TicketPlugin::create();

// Category
$table = Database::get_main_table(TABLE_TICKET_CATEGORY);

if (!Database::tableExists($table)) {
    $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
    $sql = "CREATE TABLE IF NOT EXISTS ".$table." (
            id int UNSIGNED NOT NULL AUTO_INCREMENT,
            ticket_id int UNSIGNED DEFAULT NULL,
            user_id int UNSIGNED DEFAULT NULL,
            assigned_date datetime DEFAULT NULL,
            sys_insert_user_id int UNSIGNED DEFAULT NULL,
            PRIMARY KEY PK_ticket_assigned_log (id),
            KEY FK_ticket_assigned_log (ticket_id))";
    Database::query($sql);

    $sql = "CREATE TABLE IF NOT EXISTS $table (
            id int UNSIGNED NOT NULL AUTO_INCREMENT,
            category_id char(3) NOT NULL,
            project_id char(3) NOT NULL,
            name varchar(100) NOT NULL,
            description varchar(255) NOT NULL,
            total_tickets int UNSIGNED NOT NULL DEFAULT '0',
            course_required char(1) NOT NULL,
            sys_insert_user_id int UNSIGNED DEFAULT NULL,
            sys_insert_datetime datetime DEFAULT NULL,
            sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
            sys_lastedit_datetime datetime DEFAULT NULL,
            PRIMARY KEY (id))";
    $result = Database::query($sql);

    // Default Categories
    $categories = array(
        $objPlugin->get_lang('Enrollment') => $objPlugin->get_lang('TicketsAboutEnrollment'),
        $objPlugin->get_lang('GeneralInformation') => $objPlugin->get_lang('TicketsAboutGeneralInformation'),
        $objPlugin->get_lang('RequestAndPapework') => $objPlugin->get_lang('TicketsAboutRequestAndPapework'),
        $objPlugin->get_lang('AcademicIncidence') => $objPlugin->get_lang('TicketsAboutAcademicIncidence'),
        $objPlugin->get_lang('VirtualCampus') => $objPlugin->get_lang('TicketsAboutVirtualCampus'),
        $objPlugin->get_lang('OnlineEvaluation') => $objPlugin->get_lang('TicketsAboutOnlineEvaluation')
    );

    $i = 1;
    foreach ($categories as $category => $description) {
        // Online evaluation requires a course
        if ($i == 6) {
            $attributes = array(
                'id' => $i,
                'category_id' => $i,
                'name' => $category,
                'description' => $description,
                'project_id' => 1,
                'course_required' => 1
            );
        } else {
            $attributes = array(
                'id' => $i,
                'category_id' => $i,
                'project_id' => 1,
                'description' => $description,
                'name' => $category
            );
        }

        Database::insert($table, $attributes);
        $i++;
    }
}

$table = Database::get_main_table(TABLE_TICKET_MESSAGE);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        message_id int UNSIGNED NOT NULL,
        ticket_id int UNSIGNED NOT NULL,
        subject varchar(150) DEFAULT NULL,
        message text NOT NULL,
        status char(3) NOT NULL,
        ip_address varchar(16) DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id),
        KEY FK_tick_message (ticket_id) )";
Database::query($sql);

$table = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        message_attch_id char(2) NOT NULL,
        message_id char(2) NOT NULL,
        ticket_id int UNSIGNED NOT NULL,
        path varchar(255) NOT NULL,
        filename varchar(255) NOT NULL,
        size varchar(25) DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id),
        KEY ticket_message_id_fk (message_id))";
Database::query($sql);

// Priority
$table = Database::get_main_table(TABLE_TICKET_PRIORITY);

if (!Database::tableExists($table)) {
    $sql = "CREATE TABLE IF NOT EXISTS ".$table." (
            id int UNSIGNED NOT NULL AUTO_INCREMENT,
            priority_id char(3) NOT NULL,
            priority varchar(20) DEFAULT NULL,
            priority_desc varchar(250) DEFAULT NULL,
            priority_color varchar(25) DEFAULT NULL,
            priority_urgency tinyint DEFAULT NULL,
            sys_insert_user_id int UNSIGNED DEFAULT NULL,
            sys_insert_datetime datetime DEFAULT NULL,
            sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
            sys_lastedit_datetime datetime DEFAULT NULL,
            PRIMARY KEY (id))";
    Database::query($sql);

    //Default Priorities
    $defaultPriorities = array(
        'NRM' => $objPlugin->get_lang('PriorityNormal'),
        'HGH' => $objPlugin->get_lang('PriorityHigh'),
        'LOW' => $objPlugin->get_lang('PriorityLow')
    );
    $i = 1;
    foreach ($defaultPriorities as $pId => $priority) {
        $attributes = array(
            'id' => $i,
            'priority_id' => $pId,
            'priority' => $priority,
            'priority_desc' => $priority
        );
        Database::insert($table, $attributes);
        $i++;
    }
}

$table = Database::get_main_table(TABLE_TICKET_PROJECT);
if (!Database::tableExists($table)) {
    $sql = "CREATE TABLE IF NOT EXISTS ".$table." (
            id int UNSIGNED NOT NULL AUTO_INCREMENT,
            project_id char(3) NOT NULL,
            name varchar(50) DEFAULT NULL,
            description varchar(250) DEFAULT NULL,
            email varchar(50) DEFAULT NULL,
            other_area tinyint NOT NULL DEFAULT '0',
            sys_insert_user_id int UNSIGNED DEFAULT NULL,
            sys_insert_datetime datetime DEFAULT NULL,
            sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
            sys_lastedit_datetime datetime DEFAULT NULL,
            PRIMARY KEY (id))";
    Database::query($sql);

    //Default Project Table Ticket
    $attributes = array(
        'id' => 1,
        'project_id' => 1,
        'name' => 'Ticket System'
    );
    Database::insert($table, $attributes);
}

//STATUS
$table = Database::get_main_table(TABLE_TICKET_STATUS);
if (!Database::tableExists($table)) {
    $sql = "CREATE TABLE IF NOT EXISTS ".$table." (
            id int UNSIGNED NOT NULL AUTO_INCREMENT,
            status_id char(3) NOT NULL,
            name varchar(100) NOT NULL,
            description varchar(255) DEFAULT NULL,
            PRIMARY KEY (id))";
    Database::query($sql);

    //Default status
    $defaultStatus = array(
        'NAT' => $objPlugin->get_lang('StatusNew'),
        'PND' => $objPlugin->get_lang('StatusPending'),
        'XCF' => $objPlugin->get_lang('StatusUnconfirmed'),
        'CLS' => $objPlugin->get_lang('StatusClose'),
        'REE' => $objPlugin->get_lang('StatusForwarded')
    );

    $i = 1;
    foreach ($defaultStatus as $abr => $status) {
        $attributes = array(
            'id' => $i,
            'status_id' => $abr,
            'name' => $status
        );
        Database::insert($table, $attributes);
        $i++;
    }
}

$table = Database::get_main_table(TABLE_TICKET_TICKET);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        ticket_id int UNSIGNED NOT NULL AUTO_INCREMENT,
        ticket_code char(12) DEFAULT NULL,
        project_id char(3) DEFAULT NULL,
        category_id char(3) NOT NULL,
        priority_id char(3) NOT NULL,
        course_id int UNSIGNED NOT NULL,
        session_id int UNSIGNED NOT NULL DEFAULT '0',
        request_user int UNSIGNED NOT NULL,
        personal_email varchar(150) DEFAULT NULL,
        assigned_last_user int UNSIGNED NOT NULL DEFAULT '0',
        status_id char(3) NOT NULL,
        total_messages int UNSIGNED NOT NULL DEFAULT '0',
        keyword varchar(250) DEFAULT NULL,
        source char(3) NOT NULL,
        start_date datetime NOT NULL,
        end_date datetime DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (ticket_id),
        UNIQUE KEY UN_ticket_code (ticket_code),
        KEY FK_ticket_priority (priority_id),
        KEY FK_ticket_category (project_id,category_id))";
Database::query($sql);

//Menu main tabs
$rsTab = $objPlugin->addTab('Ticket', 'plugin/ticket/src/myticket.php');

if ($rsTab) {
    echo "<script>location.href = '" . $_SERVER['REQUEST_URI'] . "';</script>";
}